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Your satisfaction is important to us. And we strive to ensure every customer is 100% satisfied with their purchase. We're always happy to assist you with any questions or issues related to your order.
Please don't hesitate to email us during regular business hours from 9am through 5pm Pacific Standard Time from Monday through Friday. A representative will get back in touch with you as soon as possible.
We answer every email in the order in which they are received. Requests made outside of regular business hours will be addressed as soon as possible.
Our shipper, FedEx, cannot ship to any box-type address including PO/APO/FPO. Any orders placed with these addresses will not be accepted.
For international consumers, we recommend contacting the authorized distributor for your country to see where in your area GoBiotix products are sold.
GoBiotix accepts the return of merchandise purchased directly from GoBiotix through GoBiotix.com only when all of the following conditions are satisfied:
If you need to make a return, please contact us during normal business hours (9-5 PST Monday through Friday) before sending the merchandise back. You will be asked to provide your purchase order or receipt number as received when an order was placed on the Site.
Once we determine that your merchandise is eligible for return, you will be issued a Return Authorization Number and given instructions on how to complete the process.
All reimbursements will be made to the card used for the original purchase. Please allow 2 billing cycles for the reimbursement credit to appear on your credit card statement.
We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately and a representative will contact you. We are not responsible for lost or stolen merchandise.
All sales are FINAL on any promotional items sold on the Site or otherwise distributed by GoBiotix through any other format, and GoBiotix will not accept any returns of promotional items for any reimbursement whatsoever.
Although every attempt is made to maintain inventory on all of our products, there's a small chance that supply may not always keep up with demand. In this event, you will receive an email letting you know of your partial credit due to the out of stock item. We cannot hold pre-authorizations for an extended period of time and therefore any out of stock items will be cancelled off the order. We only charge for the items shipped.
Orders are typically shipped within 48-72 business hours. Once shipped, you will receive tracking information to your email address provided at the time of order. If an email receipt is not received, contact Consumer Affairs for verification. Be advised that shipping delays sometimes occur with our carrier, and are therefore beyond our control. Please allow up to 7 to 12 business days for delivery.
Prices and availability of all products are subject to change without notice.