Shipping & Returns

Satisfaction Guarantee

Your satisfaction is important to us. And we strive to ensure every customer is 100% satisfied with their purchase. We're always happy to assist you with any questions or issues related to your order.

Please don't hesitate to email us during regular business hours from 9am through 5pm Pacific Standard Time from Monday through Friday. A representative will get back in touch with you as soon as possible.

We answer every email in the order in which they are received. Requests made outside of regular business hours will be addressed as soon as possible.

Shipping Locations

Our shipper, FedEx, cannot ship to any box-type address including PO/APO/FPO. Any orders placed with these addresses will not be accepted.

Additionally, we only ship to locations within the United States.

For international consumers, we recommend contacting the authorized distributor for your country to see where in your area GoBiotix products are sold.

Return Policy

GoBiotix accepts the return of merchandise purchased directly from GoBiotix through GoBiotix.com only when all of the following conditions are satisfied:

The merchandise must be received by GoBiotix within 60 days of your purchase, no returns will be accepted after this time period.
You must provide your purchase order or receipt number as received when your order was placed on our website.

If you need to make a return, please contact us during normal business hours (9-5 PST Monday through Friday) before sending the merchandise back. You will be asked to provide your purchase order or receipt number as received when an order was placed on the Site.

Once we determine that your merchandise is eligible for return, you will be issued a Return Authorization Number and given instructions on how to complete the process.

All reimbursements will be made to the card used for the original purchase. Please allow 2 billing cycles for the reimbursement credit to appear on your credit card statement.

Damaged, Lost or Stolen Merchandise

We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately and a representative will contact you. We are not responsible for lost or stolen merchandise.

Promotional Items

All sales are FINAL on any promotional items sold on the Site or otherwise distributed by GoBiotix through any other format, and GoBiotix will not accept any returns of promotional items for any reimbursement whatsoever.

Back Orders

Although every attempt is made to maintain inventory on all of our products, there's a small chance that supply may not always keep up with demand. In this event, you will receive an email letting you know of your partial credit due to the out of stock item. We cannot hold pre-authorizations for an extended period of time and therefore any out of stock items will be cancelled off the order. We only charge for the items shipped.

Delays

Orders are typically shipped within 48-72 business hours. Once shipped, you will receive tracking information to your email address provided at the time of order. If an email receipt is not received, contact Consumer Affairs for verification. Be advised that shipping delays sometimes occur with our carrier, and are therefore beyond our control. Please allow up to 7 to 12 business days for delivery.

Prices & Availability

Prices and availability of all products are subject to change without notice.