Refund policy

Returns

We accept returns on all unopened and undamaged products within 30 days of delivery for a full refund. To be eligible for a return, the item must be in its original packaging, unused, and in the same condition that you received it.

• Accessory items are final sale and not eligible for return.
• At this time, international orders are not eligible for returns, but our customer support team is happy to assist with any questions or concerns you may have.

To initiate a return, please visit your customer portal or reach out to us via the "Contact Us" section on our website or by emailing info@gobiotix.com.

Refunds

Once your return is received and inspected, we will notify you via email confirming receipt and whether your refund request has been approved or denied.

If approved, your refund will be processed and a credit will be automatically applied to your original payment method within 5–7 business days.

If denied, we will explain the reason and offer possible next steps.